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Introduction XOstats Usage Reporting

Welcome to XO™ Usage Reporting. The information to follow should help you become more familiar with the XO Usage Reporting system. If you are a Carrier customer and experience any problems please contact your Carrier Service Manager (CSM). If you do not know who your CSM is, contact Carrier Repair at 877.792.5550. For all non-Carrier customers, please contact XO Customer Care at (866) 295-9696.

Search Screen

Search for your circuits using one or more search criteria. The system will conduct a query using your entries as a LIKE operator in the query parameter.

For example, if you enter Alpha in the Customer/Address field and you have circuits in Alpharetta the system would return only those circuits. Or if your circuit.s IP address is: 216.149.42.64, you enter 216.149.42 the system will return all circuits whose IP address contains this value, including the circuit with the aforementioned IP address.

For your convenience you may select View All to view all your circuits.

Below the Search screen shows the last 14 days of threshold violation. By default the system will set a threshold on all your circuits. You may click Edit next to each circuit in order to change that circuits individual threshold setting or click on the customer name hyper-link utilizaiton stats for that circuit.

Alarm

View result

Threshold setting

By default the system will set a threshold on all your circuits. The system bases the thresholds on 5 minute interval polling statistics. The total possible bandwidth for a circuit is based on the speed provisioned on the router. If the correct speed is not noted on these devices, then the port speed will be used to determine the total possible bandwidth. A future enhancement will address any threshold alarming issues this may cause.

Currently the system does not provide 2xT1, 3xT1, 4xT1 Frame Relay circuit stats as a single circuit, but rather as individual T1 circuit stats. Please adjust the threshold settings on these circuits appropriately.

The following threshold types are available for setting thresholds:
High % Utilization
Low % Utilization
Number Dropped Packets
Number Error Packets

For each threshold type, set a count for how many consecutive polls it should take in order to generate a threshold alarm. For example, If you set a High Utilization threshold for 85%, and the Count for 3, the system will log a threshold alarm only if the usage exceeded 85% on the 4th consecutive poll.

To manage your thresholds from the Home page go to User Profile ->Change Utilization Threshold. Here you may set all circuits to the same custom setting or the default. Or you may click Edit next to each circuit in order to change that circuit.s individual threshold setting.

Thtreshold

Search for a full list of threshold alarms on the Search Threshold Report page. To get to the Search Threshold Report page from the Home page go to Additional Reporting Options ->Utilization Threshold Report. You may search as far back as 180 days for threshold alarms. Report results may be downloaded as a .csv file. To turn off an alarm for your circuits you must adjust the threshold settings.

Wholesale VOIP Report

The XO Usage Reporting system allows Carrier customer to track and monitor their VoIP statistics. This information allows you troubleshoot, plan future capacity requirements, and help track usage spikes during peak usage. The graphs, which are auto-scaled according to the range of output, are based on a linear scale. For your convenience, you can view the data by day, week, or month.

VOIP

Dashboard Screen

The dashboard gives a quick summary of your devices. bandwidth usage in the last 7 days. By default top circuit stats include all of your circuits. You may filter by circuit grouping as well.

Top Circuits by Circuit Utilization Alarms: this is a list of top circuits that have had utilization alarms in the last 7 days. It shows the circuit.s site name and the number of alarms in the last 7 days. You may click on the site name to see the circuit.s current utilization.

Top Circuits by Percent Utilization: this is a list of top circuits that have had a high % utilization in the last 7 days. The percentage is derived based on the following: For the last rolling 7 days, the top 5% usage is discarded to arrive at the 95Th percentile. The percentage utilization is derived using the 95th percentile usage out of the total bandwidth available. It shows the circuit.s site name and the percentage utilization in the last 7 days. You may click on the site name to see the circuit.s current utilization.

DASHBOARD

Top Circuits by Variance in Utilization: this is a list of top circuits with the most variance in the 95th % utilization from the lastcurrent week to the previous week before last. It shows the circuit.s site name and the actual variance in/out and variance percentage in the last 14 days. You may click on the site name to see the circuit.s current utilization.

Top Circuits by Errors: this is a list of top circuits with the most errors in the last 7 days. It shows the circuit.s site name and the number of errors. You may click the site name to see the circuit.s current errors.

Top Circuits by Availability: this is a list of top circuits with the most availability issues in the last 7 days. It shows the circuit.s site name and the percentage availability. You may click the site name to see the circuit.s current availability

View usage on a circuit

The XO Usage Reporting system allows you to track and monitor your VoIP and usage (throughput) by circuit. This information allows you troubleshoot, plan future capacity requirements, and help track usage spikes during peak usage. In addition, the tool can help track spikes during peak periods. The graphs, which are auto-scaled according to the range of output, are based on a linear scale. For your convenience, you can view the data for each circuit by day, week, or month.

The following  is a sample of graph for a one day period data circuit(fig. 1.1).

fig. 1.1

Usage_Graph.jpg (153665 bytes)

 

Downloading Data and CSV Files

A CSV file is a comma delimited text file. It can be opened by numerous applications including almost all text editors, spreadsheets, and web browser. This format should be easy to import and use in your own applications or documents. You will notice in CSV files, the heading 'inbytes'; this is the number of bytes received during the given time period. 'Outbytes' is the number of bytes sent during the given time period. If the program that you are using fails to display the first 'date' field successfully then expand the width of the column. It should then successfully display.

If you view a CSV file for calendar day, the data will be broken down poll intervals. Here is an example of such a file that in this case is being displayed in Internet Explorer  (fig. 1.3).

fig. 1.3

    csv_sample.jpg (133938 bytes)

All dates are in listed as "month/day/year" format.

If you press the "Graph all Lines" link, all circuits for the chosen day will be displayed.  "Graph Just this Line" all but the chosen graph will disappear. "Return to List" will bring you back to the starting page,

Diagnostic Tools

This page provides tools for customers to examine connectivity, path, and route information in the XO Data Network. The following is the list of available tools.

Traceroute

Traceroute provides information on the path that packets traverse from XO Core Node to a user specified destination.

    Traceroute.jpg (133938 bytes)

Ping

Ping verifies the network connectivity between a XO Core Node to a user-specified destination.

    Ping.jpg (133938 bytes)

BGP Routes

The BGP (Border Gateway Protocol) Routes provides BGP routes statistics from each XO Core Node.

    bgp.jpg (133938 bytes)

Help

Open a ticket online or provide feedback to XOstats

Click on Feedback and send email to Customer Care or XOstats.

Contact Customer Care

If you are a Carrier customer and experience any problems please contact your Carrier Service Manager (CSM). If you do not know who your CSM is, contact Carrier Repair at 877.792.5550. For all non-Carrier customers, please contact XO Customer Care at (866) 295-9696.

 

Usage/Data Retention Policy


Data Retention Policy is a rolling 4 month of detail and 6 month of hourly aggreated data.


Glossary of Terms

Auto-scaled: The scale of a graph that automatically adjusts itself to meaningfully reflect the amount of data on the graphs.

Bandwidth Utilization: Bandwidth Utilization measures the amount of data, (in Kbps) that passes through a circuit through a specific period of time.

BGP: The Border Gateway Protocol (BGP) is used to exchange routing information for the Internet and is the protocol used between Internet service providers (ISP).

Circuit: A physical connection between two points which data passes through.

Customer/Site: The name for an XO customer sites.

Group: A collection of XO Communications' circuits from one customer.

Inbytes: The number of bytes received during a given time period. A byte is 8 bits.

Inkbits: The number of kilobytes received every second.

Input   (green line on graph): Data that flows into a connection. Typically this represents the data going into the internet.

Input 95Peak (black line on graph): Represents the highest 95th percentile of data sent for the given time period.

Latency: Latency is the time it takes for a packet to cross the network. For SLA Network Latency is measured as a calendar month average of all latencies between all components of the XO IP network. A customer can claim a violation billing credit one time for each latency violation that occurred in a calendar month.

Linear scale: A scale in which the divisions are uniformly spaced.

Megabytes: A megabyte is equal to 1,048,576 bytes.

Network Availability: Network Availability calculated by taking each circuit considered either 100% available or 0% not available based on the packet loss measurement. If the packet loss is 30% or above, then the circuit will be considered not available or 0%. If the packet loss is 29% or less, then the circuit will be considered available or 100%.

Outkbits: The number of kilobytes received every second.

Outbytes: The number of bytes received during a given time period. A byte is 8 bits.

Output (blue line on graph): Data that flows out of a connection. Typically this represents the data going toward the customer.

Output 95Peak (blue line on graph): Represents the highest 95th percentile of data received for the given time period.

Packet Loss: Measures the percentage of data packets lost as data travels through XO core network. Packet Loss is a reporting metric and not guaranteed by billing credits.

95th percentile: The 95th percentile is the highest value left when the top 5% of a numerically sorted set of collected data is discarded. It is used as a measure of the peak value used when one discounts a fair amount for transitory spikes.

The example below shows this:

Unsorted

Sorted

99

100

95

99

1

98

98

97

100

96

95

99

1

98

98

97

100

96

94

95

93

94

93

96

97

1

Imagine this set of data has 100 values. After sorting numerically, discarding the top 5% means we lose the values 100 / 99 / 98 / 97 /96, so therefore the next highest value is 95. This is the 95th percentile. The average of these values would have been 50.